REFUND POLICY
We want you to love your ZYPHLASHES purchase.
If you’re not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Products must be returned in their original packaging.
- Proof of purchase is required.
For hygiene and quality reasons, we cannot accept returns on products that have been used or damaged after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Email us at: zyphlashes@gmail.com
Please include:
- Your order number
- Photos of the item
- A brief description of the issue
We’ll work quickly to resolve the problem by sending a replacement or issuing a refund where appropriate.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an incorrect or defective item sent by us.
Need Help?
If you have any questions about your order or our return policy, we’re always happy to help.
📧 zyphlashes@gmail.com